We welcome orders to be placed as early as possible. We have many orders that are booked 6 - 12 months in advance. To place an order, please call, fax, or email it to us at firstname.lastname@example.org. Due to Covid-19, for the health of our employees and yours, we are only allowing RCOP staff in our facility at this time. As we transition into post pandemic times, please call our office to discuss our current policy on visiting our facility.
If you do not receive an acknowledgment of your order, please call us to verify it is on file. We will assist you with your orders to correlate items available with the date of shipping. If you do not wish to take an item on order at the time of your scheduled delivery, we need to be notified immediately so arrangements can be made to hold the item until the next ship week. An order must be taken in its entirety in a timely manner. In the rare occurrence that starter plants are received in damaged or we have a crop failure, you will be notified immediately with available substitutions.
We will send an acknowledgment of your order via fax, email or mail. Since many orders are booked months in advance, the delivery or pick up date is noted as the first day of the requested ship week. This does not mean we will ship your order nor have it ready for pick up on that day. As the scheduled ship week approaches we will contact you to discuss and confirm day and time.
CUSTOM QUOTES AND ORDERS
In addition to our published product lists, RCOP custom quotes and grows a variety of plants. Price is determined according to pot/flat size, quantity, length of crop time and item ordered. We may require a deposit upon receipt of the order, along with a signed terms and conditions contract. Please call us regarding your needs.
ORDER CANCELLATION OR CHANGES
We take extensive measures to ensure you receive the order you place, in turn we expect you to honor your commitment to the order. If we receive a cancellation request in season, we will put your plant material on our availability list; if it sells, we cancel it off your order. If it does not sell, it ships with your last delivery. If we have missed the cut off date to cancel your plug material with our suppliers, you will be billed for the plug material at our cost.
Changes to your order can be made up to three business days before the order is to be pulled. A 20% restocking fee will be charged on orders cancelled after they have been pulled for pick up or delivery, or not picked up within 24 hours of the scheduled pick up time.
INVOICES AND PAYMENT
Payment terms are based on date of invoice. Your invoice will be emailed to you prior to your delivery or pick up. We require a signature on all invoices as receipt of delivery. Additional invoices under $300.00, for the same delivery or pick up will be subject to a $3.00 administration fee. Payments on invoices are accepted by check, cashier’s check, money order, cash or credit card. A 3% administrative fee will automatically be charged for all credit card payments. Please let us know if you need a copy of the signed invoice emailed or faxed to your office. All invoices state that shortage, damage and quality claims must be made at time of delivery and noted in detail on the invoice. Failure to comply with these policies will void all claims or credit. A fee of $30.00 will be incurred for any NSF returned checks. In the event it becomes necessary for us to initiate collection proceedings, the customer shall be responsible for all collection costs, legal fees and court costs.
We reserve the right to initiate any surcharges.